- As an Ad Operations Specialist / Associate, you will answer questions related to our ad products and troubleshoot an array of issues related to campaign setup, performance and more for internal Sales and advertisers or agencies. You will delight our internal and external customers by providing prompt and thorough support that addresses their issues. You will continually analyze your workflow and proactively identify opportunities to drive efficiencies by evolving internal processes.
Our Ad Ops team serves as the primary support contact for advertisers and the global sales org.Respond to inquiries in a prompt, clear and helpful manner
Manage workflows to meet and exceed defined service level agreements
Monitor patterns and proactively surface proposals to improve quality, productivity and efficiency
Manage initiatives effectively to meet agreed upon deadlines and achieve measurable targets
Write clear and helpful content to address common questions and issues
Collect and document issues and feedback for the product management and engineering teams
Understand relationship between support efficacy and business performance; identify and drive new solutions to optimize
Apply data on quality and productivity to guide daily execution and inform process innovation
必須 Fluent in both English & Japanese (written & spoken)
Able to handle urgent escalations coming from stakeholders in a professional & efficient manner
Great communication skills & attention to detail, able to quickly become a trusted partner for cross-functional teams
You have at least 2 years of professional experience, with 1 or more in online/user/ad operations
Exceptionally resourceful; fearless in mining available knowledge bases to find answers
Experience analyzing process flows and devising improvement strategies
Intensely curious about Internet technology, advertising and analytics
Demonstrated ability to effectively work with others歓迎 Experience using online advertising tracking tools (Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium)
Experience with SQL is a plus
Understanding of data visualization tools (Tableau, Looker, etc.) is a plus as you will be relaying technical performance campaign details to our Sales partners
Experience with technical troubleshooting for website pixels/tracking
Experience with online advertising, analytics and social media (preferred)
Experience working in a customer/client-facing environment (preferred)
- 月～金 *土日祝休
600万円 ～ 1,100万円
After you apply, a recruiter may reach out to you for an introductory call.
If your background is a match for the role, you may phone interview with 1-2 people.
If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.