- なぜ募集しているのか
- As an Ad Operations Specialist / Associate, you will answer questions related to our ad products and troubleshoot an array of issues related to campaign setup, performance and more for internal Sales and advertisers or agencies. You will delight our internal and external customers by providing prompt and thorough support that addresses their issues. You will continually analyze your workflow and proactively identify opportunities to drive efficiencies by evolving internal processes.
- どんな仕事か
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Our Ad Ops team serves as the primary support contact for advertisers and the global sales org.Respond to inquiries in a prompt, clear and helpful manner
Manage workflows to meet and exceed defined service level agreements
Monitor patterns and proactively surface proposals to improve quality, productivity and efficiency
Manage initiatives effectively to meet agreed upon deadlines and achieve measurable targets
Write clear and helpful content to address common questions and issues
Collect and document issues and feedback for the product management and engineering teams
Understand relationship between support efficacy and business performance; identify and drive new solutions to optimize
Apply data on quality and productivity to guide daily execution and inform process innovation - 求められるスキルは
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必須 Fluent in both English & Japanese (written & spoken)
Able to handle urgent escalations coming from stakeholders in a professional & efficient manner
Great communication skills & attention to detail, able to quickly become a trusted partner for cross-functional teams
You have at least 2 years of professional experience, with 1 or more in online/user/ad operations
Exceptionally resourceful; fearless in mining available knowledge bases to find answers
Experience analyzing process flows and devising improvement strategies
Intensely curious about Internet technology, advertising and analytics
Demonstrated ability to effectively work with others歓迎 Experience using online advertising tracking tools (Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium)
Experience with SQL is a plus
Understanding of data visualization tools (Tableau, Looker, etc.) is a plus as you will be relaying technical performance campaign details to our Sales partners
Experience with technical troubleshooting for website pixels/tracking
Experience with online advertising, analytics and social media (preferred)
Experience working in a customer/client-facing environment (preferred) - 雇用形態は
- 正社員
- どこで働くか
- 東京都
- 勤務時間は
- 月～金 *土日祝休
9:00～18:00 - 給与はどのくらい貰えるか
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年俸制
600万円 ～ 1,100万円 - 待遇・福利厚生は
-
◇各種社会保険完備
◇在宅勤務制度
◇食費手当支給
◇軽食・飲み物無料
◇交通費支給 （上限有り）
◇英語レッスン
◇オフィス間交流プログラム
◇ウェルネスプログラム
◇服装自由
#完全テレワーク実施中 - 休日休暇は
- ◇完全週休2日制(土・日)
◇祝日
◇年末年始休暇
◇慶弔休暇・年次有給休暇 - どんな選考プロセスか
-
Step 1
After you apply, a recruiter may reach out to you for an introductory call.
Step 2
If your background is a match for the role, you may phone interview with 1-2 people.
Step 3
If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.
#オンライン面接実施中
#内定までオンライン選考可
#入社時期の遅延予定なし
掲載期間22/05/19～22/06/01
求人No.TJ-ADOPS
