- Twitter’s Global Shared Services is an organizationally centralized, yet globally distributed team providing critical operational support for the Twitter Revenue organization. The team’s mission is to help drive the success of Twitter advertisers, partners and business units through delivery high quality and efficient operations.
Global Shared Services team members are expected to learn quickly, adapt readily and be eager to challenge themselves to learn new workflows and support different areas of the business. We seek to maximize the exposure team members have to the various Twitter workflows and business teams by rotating people to new focus areas from time to time. The timing of such transitions and the allocation of time across workflows will vary based on business need and individual preferences and capabilities.
As a member of Global Shared Services, your initial focus will be on helping Twitter Ads customers to be more successful with our products, and / or supporting our sales team in delivering the best possible experience to our customers. In this role, you will resolve questions and troubleshoot an array of issues related to billing, account setup, campaign performance, twitter advertising policies and more for advertisers across global markets, and produce campaign reports.
必須 ・Excellent verbal and written communication in English and Japanese and comfortable with online communication tools
・Ability to work quickly and accurately in a fast-paced, deadline driven environment
・Independent, highly self-motivated and well-organized
・Detail-oriented, focused, motivated, able to adapt to an ever-changing environment
・Ability to multi-task, prioritize among many demands and work with minimal supervision
・Exceptionally resourceful; fearless in mining available knowledge bases to find answers
・Data driven, technical, proactive and curious
・Demonstrated ability to effectively work with, guide and mentor others
・A passion for technology and problem solving.
歓迎 ・Experience with online advertising, analytics and social media
・Experience using Salesforce CRM tool
・Additional (non-English) languages
・Expertise in Excel, data analysis, and modeling
・Experience working in a customer/client-facing environment
募集年齢（年齢制限理由） young professionalを探しているため （長期勤続によりキャリア形成を図るため）
- 400万円 ～ 499万円