- どんな仕事か
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Key Job Accountabilities 主要職務
You will be responsible for enhancing customer engagement and increasing brand desirability, and achieving ambitious business objectives.
- Develop a customer-centric approach and design seamless and engaging online + offline initiatives across all channels.
- Lead CX-related projects, introducing the latest technologies, trends and competitor's benchmark.
- Plan optimized communication initiatives for different customer segments based on customer data.
- Implement interactive CX campaigns and CX communications (LINE & scenario eDMs) to contribute to the growth of a brand.
- Supervise official LINE account from strategic planning to execution.
- Set clear KPIs and regularly monitor and analyze progress.
- Asset Management : Creative direction and quality check
- Cross-functional Collaboration: Share project plans, progress, challenges, and achievements with relevant departments.
- 求められるスキルは
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必須 Must Have Aspects 必須項目
Curious about Customer Experiences with logical and analytical approaches.
- Strong customer-centric mindset and ability to think and act from the customer's perspectives.
- Experience in managing LINE official account.
- Analytical skills with an ability to clearly translate results into actionable insights.
- Proven practical experience in CX within a B2C industry.
- Strong project management abilities especially focused on enhancing customer experience.
- Experience in event management.
- Native in Japanese. English proficiency required for reading and writing.
- Strong passion for the cosmetics and beauty industry.
Preferred Qualification 希望項目
- FMCG (not necessarily from cosmetic business) background
- CX related background - 雇用形態は
- 正社員
- どこで働くか
- 東京都
- 勤務時間は
- フレキシブルタイム 5:00 - 22:00（コアタイムなし）
- 給与はどのくらい貰えるか
- TTL 9.0-12.0M
- 待遇・福利厚生は
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諸手当
通勤手当、外勤手当(営業職)、住宅手当（一定の基準を満たした者
社会保険
健康保険、厚生年金保険、雇用保険、労災保険 - 休日休暇は
- 年間125日、有給休暇、結婚休暇、弔慰休暇、配偶者出産休暇、生理休暇等
NEW
掲載期間26/02/12～26/02/25
求人No.WG-19298
