- なぜ募集しているのか
- 業績好調による増員の為
- どんな仕事か
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The Strategy Director, CX & CRM, is a senior role within the McCann Strategic Community, responsible for leading CX- and CRM–led strategy across digital ecosystems and integrated communications.
The role is centered on defining how brands build meaningful, ongoing relationships with customers across the full lifecycle. It establishes clear strategic points of view on customer journeys, engagement models, and communication systems—clarifying what brands and campaigns should communicate, how communications should work across channels, and how CRM, digital, and experience touchpoints connect into a coherent end-to-end customer experience.
Working closely with senior strategy leadership, this position translates business and CX objectives into integrated, actionable frameworks that drive relevance, effectiveness, and long-term value. - 求められるスキルは
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必須 • 10+ years of experience in customer experience, CRM, strategic planning, or digital strategy roles, preferably within an agency or consulting environment
• Strong background in CX-led, CRM, and digital strategy
• Proven ability to lead complex, multi-disciplinary strategic engagements with senior clients
• Experience working across brand, communications, data, and technology teams
• Strong strategic thinking, communication, and facilitation skills
• Japanese: Business level歓迎 • Experience working with global brands and multi-market stakeholders
• Exposure to FMCG, healthcare, lifestyle, or B2B categories
• Strong understanding of data, marketing technology, and digital platforms as strategic enablers
• Experience working with social platforms and Social CRM integration would be a plus募集年齢（年齢制限理由） 25歳 ～ 39歳 （長期勤続によりキャリア形成を図るため） - 雇用形態は
- 正社員
- どこで働くか
- 東京都港区
- 勤務時間は
- 9:30-17:30裁量労働制
- 給与はどのくらい貰えるか
- 最1500万円
- 待遇・福利厚生は
- 健康保険組合、契約保養所、ミールバウチャー
- 休日休暇は
- 週休2日制(土日)、祝日、年末年始(12月30日~1月4日) 、年次有給休暇:勤務年数に応じ15日~、夏期休暇:5日 、特別休暇:慶弔休暇、永年勤続休暇、ボランティア休暇等、育児休業制度 、介護休業制度
- どんな選考プロセスか
- 書類選考→面接（2～3回：オンラインor訪問※回数変更の場合あり）→内定※オンライン適性検査実施の場合あり
NEW
掲載期間26/03/16～26/04/01
求人No.DIG-3586
