- なぜ募集しているのか
- As a Safety Investigations Specialist, you are all about helping and supporting our users with incidents that happened on a trip. We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for unique and exciting ways to solve problems with outstanding support and exceptional communication, ensuring that problems are resolved promptly while developing honest relationships with our community.
- どんな仕事か
-
- Provide world class customer support through emails and phone calls for companies and their employees
- Work on critical safety incidents reported by riders and driver partners
- Collaborate with partners and work towards any solution ideal for the incident
- Provide thorough phone/email support to users including driver partners to build trust
- Accurately document case details, analyze information, and provide recommendations to important team members from time to time
- Identifies and advises on medium and long-term reputation risk, trigger-points, and scenarios
- Help in improving processes so we always optimize for better customer experience. This involves communicating with high value clients and eye to retention in times of problems for the clients and companies
- Contribute to building the team and the organization for long term success - 求められるスキルは
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必須 1. Ability to stay calm under high pressure situations
2. Ability to document all incidents in detail
3. Open to all modes of support (email, phone support)
4. Strong eye for detail which includes identifying customer problems swiftly and accurately while solving queries as this can impact company relations
5. Partner management
6. Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer
7. Fluent Japanese speaker with exceptional English written and verbal communication skills
8. 6 months of experience and a phone support background
9. Willingness to work in shifts - 雇用形態は
- 契約社員（１年契約、更新あり）
- どこで働くか
- 東京都
- 勤務時間は
- シフト制（8時～深夜3時の間で実働8時間)
- 給与はどのくらい貰えるか
- 年俸450万円～500万円
- 待遇・福利厚生は
-
・社会保険完備（雇用・労災・健康・厚生年金）
・Uberクレジット: Uberの配車やUber Eatsで利用できる月額クレジットが支給されます。
・ウェルビーイング補助
・家族支援: 産休・育休の充実に加え、家族のケアに関する手厚い休暇制度があります。 - 休日休暇は
- 週休2日制
- どんな選考プロセスか
- 面接最大2回
NEW
掲載期間26/05/28～26/06/10
求人No.VOVOO-Richie7373
