- どんな仕事か
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Key Job Accountabilities 主要職務
1) Customer inquiry and complaints handling through phone, email, chat, active support on SNS
2) Outsourced management
3) Communication with other team(brands, QA, CC, Legal, contact center etc.) to reply to consumers appropriately
4) Summary and Analyze VOC(Voice of Customer)
5) General Customer service and administrative duties to handle complaints
6) Cooperation with outside association
7) To implement a new approach to customer care, by using the latest tech.
- 求められるスキルは
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必須 Must Have Aspects 必須項目
Minimum 3 years experience in customer service / education(trainer) / sales /CRM
Microsoft MS Application, Excel, Access, Power Point Skill at least Intermediate Level
Japanese native speaker
English Skill(reading, speaking-communication with customer on the phone) at least Intermediate Level
Experience at Contact Center system building such as chat, FAQ
Preferred Qualification 希望項目
Experience at Cosmetic Company
Experience at E-commerce Business - 雇用形態は
- 正社員
- どこで働くか
- 東京都
- 勤務時間は
- フレキシブルタイム 5:00 - 22:00（コアタイムなし）
- 給与はどのくらい貰えるか
- 6-7M
- 待遇・福利厚生は
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諸手当
通勤手当、外勤手当(営業職)、住宅手当（一定の基準を満たした者
社会保険
健康保険、厚生年金保険、雇用保険、労災保険 - 休日休暇は
- 年間125日、有給休暇、結婚休暇、弔慰休暇、配偶者出産休暇、生理休暇等
掲載期間24/07/25～24/09/18
求人No.WG-15963
