- どんな仕事か
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【業務内容／Responsibilities】
■Plan and create support materials to assist sales members to meet new acquisition goals
■Interact directly with existing clients to meet expectations
■Facilitate registration process， product implementation， onboarding training， and ongoing account review
■Assist with the renewal process for renewal targets
■Manage outreach to customers for product feedback requests and internal escalations to product development teams
■Be the voice of the customer as you partner with engineering， marketing， and sales to deliver best-in-class customer experience
■Make clear both qualitative and quantitative facts about customer usage and needs to better grow product globally - 求められるスキルは
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必須 【必須条件／Required】
■3+ years of experience as a customer success specialist with corporate clients
■Experience working independently and proactively in a dynamic environment
■Experience managing and delivering multiple projects at the same time
■Native or near-native English ability with strong writing skills
■Intermediate Japanese ability both written and spoken (JLPT N2 or above preferred)
■Flexibility and professionalism to foster strong relationships with team members， GLOBIS colleagues， and outside contacts
■Strong time/project management skills
【歓迎条件／Preferred】
■Flexibility and creativity： ability to come up with innovative alternatives if faced with problems/difficult choices
■Data management and analysis skills (SQL， Tableau， other data visualization)
■Experience - 雇用形態は
- 正社員
- どこで働くか
- 東京都
- 給与はどのくらい貰えるか
- 600～900万円
掲載期間24/12/13～25/01/06
求人No.MYN-10172740
