- なぜ募集しているのか
- 業績好調による増員の為
- どんな仕事か
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The primary goal of the customer success team is to generate solutions from both business and technical perspectives, and successfully implement them with the customer. This will require excellent digital marketing, technology know-how and communication skills to help coordinate and manage requirements and expectations of our customers.
【Responsibilities】
・Maintain high levels of customer satisfaction to ensure client retention, account renewals and account ・ACV expansion as measured by quarterly goals
・Driving new customer onboarding and ongoing adoption through the development of use cases and feature usage, to help drive business value with customers using our Enterprise solutions
・Respond quickly and effectively to customers’ challenges and issues with the product; collaborate closely with internal Product and Tech Support teams for issue resolution and feature enhancements - 求められるスキルは
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必須 ・A degree in Business, Marketing, Engineering, or related fields
・At least 5 years of customer success or account management experience at a high growth SaaS company/digital agency setting or experience in a digital marketing capacity at client side prior
・Strategic thinker with deep analytical skills; customer oriented and an excellent communicator to facilitate alignment across multiple stakeholders
・Ability to speak to a technical audience (SaaS technical concepts, implementation guidelines) is deeply advantageous
・Fast-learner, ability to strive in a fast-paced environment募集年齢（年齢制限理由） 25歳 ～ 39歳 （長期勤続によりキャリア形成を図るため） - 雇用形態は
- 正社員
- どこで働くか
- 東京都港区
- 勤務時間は
- 9:30～18:30
- 給与はどのくらい貰えるか
- 最大1200万円
- 待遇・福利厚生は
- 通勤交通費、社会保険完備 他
- 休日休暇は
- 土日祝、年末年始、年次有給休暇（初年度12日） 他
- どんな選考プロセスか
- 書類選考→面接（2～3回：オンラインor訪問※回数変更の場合あり）→内定※オンライン適性検査実施の場合あり
掲載期間24/11/08～24/11/21
求人No.DIG-1043
